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Via the API

Orders cannot be cancelled or voided through the Kalixo Distribution API v2. Once POST /orders returns 202 Accepted, the order is accepted for fulfilment. There is no DELETE or cancel endpoint.
Do not attempt to “undo” an accepted order by reusing externalOrderCode with a different payload — idempotency returns the original order unchanged. See Idempotency.

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What to do instead

If you placed an order in error or need to stop fulfilment:
  1. Note your orderId and externalOrderCode.
  2. Contact [email protected] as soon as possible.
  3. Kalixo support will advise based on order status and your account terms.
While an order is still processing, support may be able to assist depending on timing and product type. Once codes are delivered (completed), standard refund policies apply.