> ## Documentation Index
> Fetch the complete documentation index at: https://developer.kalixo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Order cancellation

> Can you cancel an order after it has been placed?

## Via the API

**Orders cannot be cancelled or voided through the Kalixo Distribution API v2.**

Once `POST /orders` returns `202 Accepted`, the order is accepted for fulfilment. There is
no `DELETE` or cancel endpoint.

<Warning>
  Do not attempt to "undo" an accepted order by reusing `externalOrderCode` with a different
  payload - idempotency returns the original order unchanged. See [Idempotency](/concepts/idempotency).
</Warning>

## What to do instead

If you placed an order in error or need to stop fulfilment:

1. Note your `orderId` and `externalOrderCode`.
2. Contact [integrations@kalixo.io](mailto:integrations@kalixo.io) as soon as possible.
3. Kalixo support will advise based on order status and your account terms.

While an order is still `processing`, support may be able to assist depending on timing and
product type. Once codes are delivered (`completed`), standard refund policies apply.